FREQUENTLY ASKED QUESTIONS
AIRPORT BOOKING RELATED FAQ's
For international flights we recommend you arrive at the airport at least 2-3 hours before the flight time and for the domestic flight at least 60 mins before. Note: Please check with your airline as well.
In that case you just need to inform us and when you have the new details you can let us know and we will arrange your trip.
You don’t need to be worried about that, we use flight monitoring systems, if your flight lands early we will try our absolute best to ensure that our chauffeur arrives early as well.
If your flight details change, please call or email us with the changes and we will update the booking details.
The parking and tolls are not included in the price, they are added to your final invoice.
As you enter the arrival hall your chauffeur will be waiting for you with your name board in hand, if you have provided us with the mobile number while creating the booking our chauffeur will text you on your number. By any chance, if you cannot find your chauffeur, please call us at +44 (0) 207 078 8993 or the chauffeur number that will be sent to you via mobile or email.
We monitor all flights; we will ensure that your chauffeur is waiting for you in the arrival hall as you arrive. We give free 60 minutes waiting after your flight landing, after that the waiting charges become applicable according to our hourly rate for that category of car.
PRICING RELATED FAQ's
Yes, we offer discounts, please speak to a member of our team at +44 (0) 207 078 8993 for more information.
VAT is applicable extra at 20%.
We charge extra on Christmas day and New Year’s Day. Bank holidays are charged at normal prices.
No, all our prices are inclusive of congestion charge.
CHAUFFEUR RELATED FAQ's
Yes definitely, all our chauffeurs will take care of your privacy and confidentiality.
Yes, all our chauffeurs wear dark suits, white shirt and tie at all times.
Use of a mobile phone while driving is against the law. All our chauffeurs abide by this.
Yes, all our chauffeurs will always assist with your luggage and carry-ons.
None of our chauffeurs will ever speed. If you notice any discomfort in the driving style, please report it to us at +44 (0) 207 078 8993.
Yes, our chauffeur will open the doors for you.
VEHICLE RELATED FAQ's
Yes, we provide bottled water free of charge to all our clients.
Yes, all our vehicles are cleaned and washed daily. Cleanliness checks are made before every journey to maintain high quality standards.
The details for luggage capacity that a car can hold are available on the booking page. If you arrive with more luggage than recommended, please let us know and we will arrange a new vehicle as an extra booking for you.
We provide bottled water in the car. We follow a no eating policy in all our cars.
Yes, we do provide charging for IOS and Android phones.
All our vehicles are maximum 5 years in age; however majority of the vehicles are less then 3 years in age.
Smoking in the vehicle is against the law in UK, if you request for a smoke break, we will happily stop for that.
Our chauffeurs do daily health checks on the cars they drive, any issues with cars are reported straight away and taken care of on an urgent basis. All our vehicles get MOT tests done every 6 months.
GENERAL FAQ’s
Yes, you will receive a phone call or a text message when your car arrives.
Yes, we take on corporate and individual accounts. You can choose to pay by card or monthly invoice. We take card payments for all online or over the phone bookings.
Depending on your type of booking, we recommend up to 24 hours in advance. For event hire or group bookings, we recommend booking 3/4 in days advance. If you wish to book last minute, we will honor that too and will try to arrange your vehicle ASAP depending on the availability of vehicles at that time.
Yes, you can book separate or book an hourly service as it may suit your requirements.
Yes, we do provide child seats on advance bookings. The law however requires the passengers to fit the car seat themselves. We charge £10 per car seat as a fee for the chauffeur.
