Frequently Asked Questions
Airport Booking Related FAQs
How early should I arrive at the airport terminal to catch my flight?
For international flights we recommend you arrive at the airport at least 2-3 hours before the flight time and for the domestic flight at least 60 mins before. Note: Please check with your airline as well.
How do I earn Easy Ride Rewards points?
What if my flight is delayed/cancelled and I don't have any information about the flight?
What if my flight lands before time, will the chauffeur be there?
You don’t need to be worried about that, we use flight monitoring systems, if your flight lands early we will try our absolute best to ensure that our chauffeur arrives early as well.
If my flight details change what happens in that case?
If your flight details change, please call or email us with the changes and we will update the booking details.
Are the Tolls and Airport Parking charges included?
The parking and tolls are not included in the price, they are added to your final invoice.
How will I find our Chauffeur at the Airport?
As you enter the arrival hall your chauffeur will be waiting for you with your name board in hand, if you have provided us with the mobile number while creating the booking our chauffeur will text you on your number. By any chance, if you cannot find your chauffeur, please call us at +44 (0) 207 078 8993 or the chauffeur number that will be sent to you via mobile or email.
What will happen if my flight is delayed?
We monitor all flights; we will ensure that your chauffeur is waiting for you in the arrival hall as you arrive. We give free 60 minutes waiting after your flight landing, after that the waiting charges become applicable according to our hourly rate for that category of car.
Pricing Related FAQs
Do you offer discount on multiple car bookings or for regular travellers?
Yes, we offer discounts, please speak to a member of our team at +44 (0) 207 078 8993 for more information.
Do the booking prices include VAT?
VAT is applicable extra at 20%.
Do you charge extra on Christmas day and bank holidays?
We charge extra on Christmas day and New Year’s Day. Bank holidays are charged at normal prices.
Do you charge extra for journey’s going in congestion charge zone?
No, all our prices are inclusive of congestion charge.
Vehicles Related FAQs
Do you provide bottled water in the car?
Yes, we provide bottled water free of charge to all our clients.
Will you make sure my vehicle is clean?
Yes, all our vehicles are cleaned and washed daily. Cleanliness checks are made before every journey to maintain high quality standards.
Will my luggage fit in the car I book?
The details for luggage capacity that a car can hold are available on the booking page. If you arrive with more luggage than recommended, please let us know and we will arrange a new vehicle as an extra booking for you.
Can I eat or drink in the car?
We provide bottled water in the car. We follow a no eating policy in all our cars.
Do you provide in car charging for mobile phones?
Yes, we do provide charging for IOS and Android phones.
How old are the vehicles on your fleet?
All our vehicles are maximum 5 years in age; however majority of the vehicles are less then 3 years in age.
Do you have no smoking policy for your vehicles?
Smoking in the vehicle is against the law in UK, if you request for a smoke break, we will happily stop for that.
How do you check the safety of the cars?
Our chauffeurs do daily health checks on the cars they drive, any issues with cars are reported straight away and taken care of on an urgent basis. All our vehicles get MOT tests done every 6 months.
General FAQs
Will you notify me when my car arrives?
Yes, you will receive a phone call or a text message when your car arrives.
Can I create an account with JAF Executive and pay by invoice?
Yes, we take on corporate and individual accounts. You can choose to pay by card or monthly invoice. We take card payments for all online or over the phone bookings.
How soon do I need to book for my journey?
Depending on your type of booking, we recommend up to 24 hours in advance. For event hire or group bookings, we recommend booking 3/4 in days advance. If you wish to book last minute, we will honor that too and will try to arrange your vehicle ASAP depending on the availability of vehicles at that time.
Can I make two separate bookings when going out for dinner and while coming back to avoid paying extra time in between?
Yes, you can book separate or book an hourly service as it may suit your requirements.
Does you company provide child/baby seats?
Yes, we do provide child seats on advance bookings. The law however requires the passengers to fit the car seat themselves. We charge £10 per car seat as a fee for the chauffeur.
We offer luxury chauffeur driven airport transfers and pickups to London. Exceptional Safe, Meet and Greet. One hour of complimentary wait time and flight tracking. Professional Drivers & Vehicles. Fixed prices on airport transfers. VIP service, get your quote today!
Address
G20, 450 Bath Road, Longford, Heathrow, UB7 0EB, London.